Customer Success Manager (CSM) – Remote Location: 100% Remote (Eastern Time Zone) Salary: $2,500–$3,500 per month, based on experience Employment Type: Full time Key Responsibilities Onboard new clients following the sales process and introduce them to our services. Serve as the main point of contact for clients, providing guidance, updates, and support. Conduct weekly and monthly client meetings, depending on service type (Social Media vs. SEO) Ensure client retention by proactively addressing issues and providing solutions. Collaborate with internal teams (marketing, fulfillment, operations) to meet client goals. Track and report on client progress and performance metrics. Escalate issues as needed and manage difficult client interactions with confidence and professionalism Contribute to process improvements and build out SOPs for the CSM function. Mentor future CSM team members as the department grows. Required: 3+ years of experience as a Customer Success Manager,

📌 Remote Customer Success Manager - $2,500 - $3,500 A Month - Remote (Vancouver)
🏢 Trivium
📍 Vancouver