Technology Customer Support Manager Edmonton ZoneAs a Manager within Technology Client Support Services, you will lead the delivery of reliable, high quality IT support in a fast paced, changing environment. This role focuses on client relationships, service excellence, and team leadership. Success requires the ability to manage priorities, drive change, and align services with organizational and provincial IT strategies.Key ResponsibilitiesLead multiple‑skill support teams and manage staff throughout the Edmonton zone.Prioritize and respond to client requests and manage escalated support issues.Drive continuous service improvement and operational efficiency.Ensure IT services support a complex healthcare environment, including clinical workflows and patient care.Lead geographically distributed client support teams to deliver reliable, responsive desktop and end‑user IT services.Build strong relationships with clinical and business stakeholders to understand needs and improve service outcomes.Align client support services with the provincial IT Technology Services 5‑Year Strategic Plan.Collaborate with peer managers across zones, contribute to provincial initiatives, and support corporate and clinical stakeholders.Day‑to‑Day LeadershipProvide leadership for a diverse team of desk‑side technicians on‑site at AHS facilities. Collaborate with provincial TCSS counterparts to standardize practices and processes for innovation and optimization. Engage HR, IT preferred vendors, and other IT groups. Make decisions on asset management strategy, manage implementation of cost‑saving initiatives, develop business cases or technical rationale. Ensure the team is resourced appropriately, cost effective, provides satisfactory service support, and leverages technology advances. Influence enterprise technical architecture and overall IT strategy.



Focus the team’s efforts on initiatives that improve efficiencies, resilience, availability, and reliability. Serve as a point of escalation for technology client support issues. Foster relationships and partnerships with highly complex internal and external stakeholders. Provide decision making, coaching, and mentoring.Employment DetailsTransition Company: Health Shared ServicesClassification: ManagerUnion: ExemptUnit and Program: IT - TCSSPrimary Location: Alberta Hospital EdmontonLocation Details: Eligible to work hybrid (on/off site) within AlbertaNegotiable Location: Within Edmonton ZoneEmployee Class: Regular Full TimeFTE: 1.00Posting End Date: 17-JUN-2026Date Available: 27-JUN-2026Shift Pattern: DaysDays Off: Saturday/SundayMinimum Salary: $37.76Maximum Salary: $64.76Required QualificationsBachelor’s degree in computer science, Information Systems, or a related field.5–10 years of progressive IT experience in a large, complex organization.3–5 years of direct IT leadership experience managing mid to large sized teams and engaging senior leaders and key stakeholders.Strong knowledge of desktop support methodologies and Microsoft Windows operating environments.Hands‑on IT operations background with proven problem‑solving skills.Demonstrated ability to manage multiple complex initiatives in a quick‑changing environment.Track record of continuous professional development and growth.Positive, adaptable,



and solution‑oriented mindset.Responsible for manager level escalations and other assigned duties.Additional Required QualificationsProject management experience, including leading multiple concurrent initiatives.Experience managing vendor relationships and service providers.Proven supervisory and people management experience.Excellent communication, relationship building, and stakeholder management skills.Ability to manage multiple priorities while maintaining a high level of client satisfaction.Demonstrated experience in service improvement, change management, and issue escalation.Knowledge of IT service management practices (ITIL or similar certification preferred).Experience with business process improvement and operational efficiency.Strong understanding of IT support practices and technologies.Experience working within or supporting a healthcare environment, including EMR systems such as Connect Care (EPIC), clinical workflows and the role of technology in care delivery.Preferred QualificationsMaster’s degree in Computer Science, Information Systems, or a related field.ITIL certification and a strong background in change management.Familiarity with IT desktops support processes requirements and automation.Proven leadership, people management, and client and stakeholder management experience.PMP certification and knowledge of ServiceNow.Security ScreeningA satisfactory criminal record check and/or Vulnerable Sector Search is required prior to your first day of work. Additionally, all employees have an ongoing duty to disclose any charges or convictions that may occur during their employment.Equal Opportunity EmployerWe are an equal opportunity employer. AHS values the diversity of the people and communities we serve and is committed to attracting, engaging and developing a diverse and inclusive workforce.#J-18808-Ljbffr

📌 Technology Customer Support Manager Edmonton Zone - C$37.8 - C$64.8 An Hour (Winnipeg)
🏢 Health Shared Services
📍 Winnipeg