Osler is currently recruiting a Client Experience Ambassador to join Osler’s Hospitality Services group. The Client Experience Ambassador will play a key role providing optimum reception and switchboard services to the Firm which requires providing clients and visitors with a point of contact when they telephone or visit the Firm. The successful candidate will have the ability to lead, motivate, and develop long term relationships with clients and staff.Hours of Work:10:00 AM - 6:00 PM and 11:30 AM to 7:30 PM; Monday to FridayThis job posting is for an existing vacancy.Major ResponsibilitiesGreet clients/visitors in person, ensuring they are treated in an efficient and expedient manner, informing appropriate person of visitor arrival, and ensuring client needs are met by answering questions and ensuring the provision of requested services (e.G. photocopying)Maintain Firm security by ensuring all visitors are properly checked in and provided with visitor tags. Notify Firm or building security of unauthorized visitorsAnswer all incoming telephone calls to the Firm’s switchboard, properly directs phone calls, take accurate messages, locate appropriate staff if messages are urgent, answer caller’s inquiries, etc.Assist clients and lawyers daily with the Conference Centre Buffet by providing them with buffet procedures,



directing them to the correct meeting and explaining menu options while liaising with the catering kitchen for special request and needsAssist with any urgent requests for additional services to be provided to boardroom meetingsPerform other duties as requiredPosition RequirementsEducation and ExperienceThe position requires a high school diploma as well as 1-3 years of experience working in a reception area for a business or skilled services firm. A Community College Diploma in business administration or equivalent is an asset.Knowledge and SkillsKnowledge of a computerized switchboard consoleProfessionalism and customer-service/interpersonal skills required to deal with visitors, clients, and staff membersExcellent oral and written communication skillsAbility to work as a team memberExcellent problem-solving skillsProficient with computer applications such as MS Outlook, Calendar, Teams and Word, searching internet/intranetKnowledge of relevant computer applicationsCompensationThe range of expected compensation for this position is $50,000 - $58,000 annually. Compensation offered will be based on a variety of factors including job-related knowledge, education, skills and experience.Accessibility and AccommodationOsler is committed to fostering a diverse and inclusive work environment, and we welcome and encourage applications from people with disabilities and people with diverse backgrounds, identities, and cultures. Accommodations are available upon request for candidates in all phases of the selection process.Background and Reference ChecksPlease note that any offer of employment will be conditional upon background and reference checks, including a criminal record check, credit check and employment and educational verifications.#J-18808-Ljbffr

📌 Client Experience Ambassador - $50,000 - $58,000 A Year (Winnipeg)
🏢 Osler
📍 Winnipeg