About the RoleOur Customer Success Managers pick up where our Implementation team leaves off, working closely with our top customers to understand their fleet and unique challenges, advising on how to customize Samsara for their needs, and becoming their long‑term partner.Your role will be cross‑functional, working alongside and connecting Sales, Support, Sales Engineering, and Product, enabling you to experience multiple aspects of a hyper‑growth company from within.Location: Canada.ResponsibilitiesBe on the front lines and ensure our customers increase the safety, efficiency, and sustainability of their operations with our IoT platform.Compose joint success plans with customers, outlining their objectives, metrics, and timelines, and effectively removing any barriers to achieving business value.Orchestrate executive business reviews with our customers’ decision‑makers and our executive leadership where we look back at past successes and align on upcoming goals.Conduct workshops with customers to understand their current operations and recommend workflow changes to get the most out of their Samsara products.Deeply understand the Samsara platform’s capabilities and explain them to businesses of all types – field services, utilities, long‑haul transportation, school buses, and many more.Serve as a mentor to the wider Customer Success and Support teams.Champion, role‑model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices.Qualifications2 – 4+ years of experience in a senior Customer Success, account management, or strategic consulting role. SaaS experience preferred.Strong priority management, high emotional intelligence, and the ability to handle high internal visibility.Customer travel expected,



up to 15 %.Experience supporting or working with technical products.Solutions‑oriented with strong problem‑solving skills.Proven track record of building trust and communicating effectively with a wide variety of stakeholders: executives, Product and Engineering leadership, day‑to‑day users of our software.Passion for going above and beyond the call of duty, taking initiative, and thriving in a fast‑paced, change‑heavy environment.Diplomacy, tact, and poise under pressure when working through customer issues.Bachelor’s degree from a 4‑year institution.Preferred QualificationsStrong bias for action and the ability to think big, with insistence on high standards.Experience serving and supporting large‑scale business solutions at Fortune 500 companies.Thrives in an unstructured, fast‑paced, and change‑heavy environment.French fluency is a plus.CompensationAnnual on‑target earnings (OTE) range for full‑time employees in this position: $87,125 – $112,750 CAD.OTEs vary with city of residence. The total rewards package includes a base salary, performance‑based bonus/variable pay, and equity (for eligible roles) in a high‑growth public company.Additional benefits: career development stipend, comprehensive health and parental leave plans, flexible remote or hybrid working options.BenefitsFlexible working model supporting remote and hybrid work as well as onsite options based on location requirements. All offers of employment are contingent upon legal right to work in the specified location.Equity availability, flexible remote model, professional development stipend, comprehensive health and parental leave plans.Equal OpportunityWe welcome everyone regardless of their background. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, and other characteristics protected by law.AccommodationsSamsara is an inclusive work environment and is committed to ensuring equal opportunity in employment for qualified persons with disabilities. Please email [email protected] for any reasonable accommodations throughout the recruiting process.#J-18808-Ljbffr

📌 Customer Success Manager - Canada - C$87,125 - C$112,750 A Year (Winnipeg)
🏢 Samsara
📍 Winnipeg