OverviewWe’re looking for a Field Service Technician to join our team!Open and Honest. Customer-centric. Innovative. Passionate. Inclusive & Collaborative. Accountable.As a Field Service Technician, you maintain and repair Multi-Functional Products and resolve customer scanning/printing issues while maintaining effective relationships with customers and the Sales Department.ResponsibilitiesMaintain and repair MFPs and resolve customer printing issuesPerform on-site service of MFPsMaintain effective relationships with customers and salesMaintain parts and call management as well as accurate records to achieve KPI targetsResponsible to learn new technologies5% - Lead referrals and product promotion to existing customers95% - break-fix and customer supportUnderstands territory parts budget and inventory controlMust follow the policies and procedures set forth by KMBSPerform other relevant duties as assigned by managementQualifications0-2 years technical/repair of electronics or software equipmentKnowledge of basic Microsoft OS printing and common network conceptsBasic awareness of common solutionsLow to mid end office systems certificationsBasic Color theoryGood verbal and writtenOperates independently, requires assistance from time to timeMust be positive, outgoing, self-motivated and committed to building and maintaining robust customer relationsTravelling within Canada and the US is a requirementCandidate must provide & maintain valid travel documents at own expenseOwn vehicle and possess valid insurance with appropriate coverage and a valid drivers’ license in good standingStandby and afterhours work may be requiredTraining may require afterhours travel and stay overs including weekendsPerform other relevant duties as assigned by managementRequired to achieve Associate Level CertificationTravel within assigned territory, some out of territory workHigh School or equivalentCompTIA A+ Certification / CompTIA Net+ Certification / CompTIA CDIA+ Certification, Microsoft MCP or MCITP Certification (or equivalent experience)Konica Minolta Business Solutions (Canada) Ltd. is an equal opportunity employer.Solutions d’affaires Konica Minolta (Canada) Ltée. est un employeur d'opportunité égale.#J-18808-Ljbffr

📌 (Sr) Field Service Technician (Atlantic)
🏢 Konica Minolta Business Solutions U.S.A.
📍 St. John's