Enhance customer relationships at Toon Boom as a Customer Success Specialist in Montreal. Facilitate onboarding and assist clients in maximizing their product use within our hybrid work workplace. The successful Customer Success Specialist at Toon Boom will work with diverse clients in the animation industry, ensuring they are successfully onboarded and continually supported in their use of our software.

This role emphasizes proactive problem solving and customer advocacy, ensuring that feedback is relayed internally to improve our products and processes. You will also analyze customer data to prevent churn and promote growth. Key Responsibilities:
Guide current customers to effective product use
Track health of accounts using Planhat
Help clients set and achieve their software goals
Detect churn risks and expansion prospects
Represent customer feedback within the team Requirements:
At least 2 years in a CSM role
Familiar with EDU or creative environments
Hands-on experience with Planhat
Solid service background and analytical skills
Proficient communication abilities in English Utilize your skills in customer success to build lasting partnerships at Toon Boom, fostering satisfaction and loyalty.

📌 Toon Boom Customer Success Specialist Montreal
🏢 Toon Boom Animation
📍 Montreal