Join MNP as a Strategic Client Account Manager, dedicated to driving client satisfaction and service excellence. In this impactful role, you'll leverage your expertise to develop strong client relationships. In this position within MNP's Managed Services Practice, your focus will be on understanding client goals and supervising service delivery.
You will actively communicate with clients, ensuring their needs are met while collaborating internally to resolve complex issues. By maintaining a comprehensive understanding of their business workplace, you will guide clients in extracting greater value from our services. Key Responsibilities:
Establish solid, ongoing relationships with client stakeholders
Monitor service performance metrics and implement improvements
Prepare and present insightful Business Reviews
Collaborate with teams to resolve escalated service issues
Track account health and client satisfaction scores Requirements:
Minimum 5 years in Account Management or Customer Success
Proficient in developing account plans and conducting reviews
Background in Managed Services or IT service delivery
Robust knowledge of cloud services and service management
Proficient communication skills with a client-first focus Your strategic insights and client advocacy will bolster client growth and satisfaction at MNP.