Enhance your career at Rewind as a Senior Technical Support Engineer, where you will confront challenging technical escalations in cloud services. This role is crucial in ensuring customer satisfaction through cutting-edge solutions.

As part of our team, you will have 5+ years of experience in a tech support or software development capacity. Your coding proficiency brings immediate value in diagnosing complex issues across platforms, including Git Hub and Shopify. Your role is pivotal in working directly with engineering teams to drive impactful resolutions.

Key Responsibilities:
Manage technical escalations that T1 and T2 cannot resolve
Conduct deep investigations into integration failures
Write and debug code that aids in issue resolution
Collaborate with engineering to track and resolve bugs
Support complex data restoration and customer onboarding

Requirements:
5+ years in a technical support or related role
Computer Science or equivalent experience
Knowledge of a scripting language (Python, Ruby, etc.)
Familiarity with SaaS ecosystems and cloud platforms
Robust communication to simplify technical details to users

Use your technical expertise to bolster Rewind's mission in cloud data protection.

📌 Senior Engineer For Technical Support Winnipeg
🏢 Rewind Software
📍 Winnipeg