Lead operational excellence across multiple sites as the Senior Operations Manager. Emphasizing customer experience and profitability, this role demands strategic oversight and effective team management. As a pivotal member reporting to the COO, you will drive performance across various locations by providing leadership to site Operation Managers.
This position requires a focus on operational strategy, performance metrics, and compliance, all while fostering a culture of accountability and collaboration among teams. Key Responsibilities:
Serve as liaison between operations and executive leadership
Provide direction and coaching to site Operation Managers
Develop strategies for efficiency and revenue growth
Monitor metrics like attendance and customer satisfaction
Ensure compliance with regulatory and operational standards Requirements:
Minimum 5 years in management or higher
Robust leadership and analytical capabilities
Proven success in operational excellence and profitability
Experience with workforce optimization and scheduling
Ability to collaborate effectively across departments Drive operational success and elevate customer experiences through impactful leadership in this Senior Operations Manager role.