Elevate customer experiences as the Manager of Customer Resiliency Operations at Capital One Canada, located in Toronto. Drive innovation and lead a team dedicated to solving complex customer challenges. In this role, you will manage Operations Associates while overseeing relationships with third-party agencies. Your focus will be on continuous improvement initiatives, strategic execution, and optimizing recovery performance in compliance with regulations. Key Responsibilities:
Oversee the day-to-day management of operations
Execute strategic plans for agency and law firm networks
Introduce current technologies for operational efficiency
Deliver performance improvements and manage costs
Liaise with internal stakeholders for support Requirements:
10+ years in business strategy implementation
At least 5 years in cross-functional roles
Experience managing outsourced supplier partnerships
Proven capabilities in workforce analytics
Robust decisive and influential communicator Lead with integrity and foster a customer-first culture while optimizing service delivery.

📌 Lead Customer Operations Team At Capital One Toronto
🏢 Capital One Group
📍 Toronto