Elevate user experiences as a Lead UX Designer for the IT Services Portfolio. Shape strategic transformation and create impactful digital solutions, ensuring usability and design quality. This senior role requires a robust background in UX, service design, and digital transformation, focusing on journey engineering and measurable outcomes.

You will define experience strategies, simplify workflows, and collaborate closely with cross-functional teams to ensure alignment with portfolio priorities. Key Responsibilities:
Define experience and enablement strategies for IT Services
Engineer workflows and services across enterprise platforms
Conduct usability testing and journey mapping sessions
Collaborate with teams to preserve design intent
Develop standards and governance practices Requirements:
7+ years in UX and service design
Robust portfolio demonstrating journey transformations
Expertise in intelligent workflow design
Knowledge of ITIL frameworks preferred
Bilingual in Quebec with ability to engage across Canada Apply your expertise in UX and service design to drive business impact and enhance user experience.

📌 Lead Ux Designer For It Services Montreal
🏢 Jobtailor
📍 Montreal