Enhance goeasy's quality assurance initiatives as a Senior Manager located in Mississauga. Spearhead a tech-savvy QA program dedicated to improving customer experiences daily.
This leadership role demands a proven track record in quality assurance and the development of improvement strategies. You'll be at the forefront of creating data-driven insights and coaching teams to maintain excellence across operations like sales and customer service. Drive a culture of problem solving and accountability.
Key Responsibilities
Develop and implement a comprehensive QA strategy across operations
Establish QA governance frameworks and performance metrics
Coach and manage a team of QA specialists
Integrate AI tools for enhanced monitoring and insights
Present data analytics to stakeholders for informed decisions
Requirements:
5 to 10 years in quality assurance or related fields
Previous experience scaling QA frameworks
Robust skills in data analysis and BI tools
Excellent communication and leadership abilities
Financial industry experience preferred
Be a pivotal force in goeasy's journey to quality excellence through creative practices.
📌 Lead Qa Manager At Goeasy Mississauga
🏢 goeasy
📍 Mississauga
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