Become a Technical Account Manager at Kinaxis, leading engagement with top-tier clients in a hybrid work setting. Elevate customer experiences and drive operational performance.
In this role, you will act as a technical expert for strategic accounts, working to maximize the value of Kinaxis solutions. By developing business acumen and understanding unique customer needs, you will identify prospects for improvement and communicate effectively with multiple teams. Your leadership will help support customer initiatives and ensure successful outcomes.
Key Responsibilities
Manage technical advisory for strategic portfolios
Conduct technical reviews to mitigate risks
Solve complex issues and conduct root cause analysis
Collaborate with teams on achieving customer objectives
Enhance the customer understanding of platform capabilities
Requirements:
Degree in Computer Science, Engineering, or relevant field
7+ years' experience in customer-facing technical roles
Hands-on Kinaxis Maestro expertise required
Ability to influence various stakeholders
Solid communication skills for technical concepts
Support Kinaxis' mission to transform supply chain management through excellence in customer engagement.