Join CrowdStrike as a Customer Success Manager for the Falcon Shield platform, taking a proactive role in remote customer engagement. Your goal is to ensure clients derive real value from their cybersecurity investments.
With over 8 years of experience in customer success within a cybersecurity context, you will facilitate onboarding, build relationships, and promote recent product capabilities. Your robust communication and technical skills in SaaS security will enable you to advise clients effectively, ensuring their security posture improves over time. You will help create success plans tailored to each client's needs.
Key Responsibilities
Manage onboarding and customer training for Falcon Shield
Build relationships to drive engagement and retention
Translate customer needs into measurable success outcomes
Conduct strategic reviews focused on security priorities
Collaborate with product teams for improvements
Requirements:
Bachelor's degree or equivalent experience
Minimum of 8 years in a CSM role
Familiarity with SaaS Security Posture Management
Ability to communicate with security experts
Proven experience with AI technologies in decision-making
Elevate customer satisfaction and contribute to their success with CrowdStrike's Falcon Shield platform.