Drive ITSM governance and performance at Softchoice as an Associate ITIL Specialist. Leverage ITIL knowledge and analytics to enhance governance and service delivery in a hybrid work setting. As an Associate ITIL Specialist at Softchoice, you will focus on ITSM governance, performance analytics, and continual service improvement.

Your role will involve owning KPI visibility and enhancing service management practices across Incident Management and Request Fulfillment. The position requires solid analytical skills and deep ITIL expertise, ensuring measurable service improvement initiatives. Key Responsibilities:
Own governance framework for Incident Management and Request Fulfillment
Serve as ITSM authority and guide team members




Maintain ITSM practice documentation and standards
Lead ITSM practice review cycles and process assessments
Define escalation criteria and SLA protocols across practices Requirements:
5+ years in ITSM governance or service management
ITIL 4 Foundation certification required
Proven experience in governance frameworks
Robust analytical and reporting capabilities
Familiarity with ServiceNow for ITSM Elevate your IT service management career at Softchoice by driving effective governance and service quality initiatives.

📌 Itil Specialist At Softchoice Toronto (Canada)
🏢 Softchoice
📍 Canada