Elevate the IT support experience as a Manager at Magnet Forensics, overseeing a global team and enhancing technology solutions. This hybrid role emphasizes leadership and employee satisfaction. As the IT Support Manager, your leadership will drive a customer-focused IT team delivering responsive and efficient support.

With a robust emphasis on performance metrics and continuous improvement, you will collaborate with cross-functional teams to resolve issues and implement proactive solutions. Your technical acumen will help ensure that employees have the best tools available. Key Responsibilities:
Lead a diverse team across various locations
Supervise tech procurement and asset management
Equip shared workspaces with reliable technology
Manage smooth onboarding and offboarding processes
Implement effective ticket resolution strategies Requirements:
Bachelor's degree in IT or similar field
Proven leadership in customer-centric IT processes
Experience in IT systems and software
Robust analytical and communication skills
Customer feedback leveraging expertise Shape the future of IT support at Magnet Forensics through innovation and teamwork.

📌 It Support Manager Magnet Forensics Ottawa
🏢 Magnet Forensics
📍 Ottawa