Turn care for customers into better service, stronger products and lasting trust.

Every customer interaction is an chance to understand the business better. You will help develop a consistent experience across delivery, service and aftercare, connecting customer feedback with the teams that can act on it.

What you will build
Develop service standards, support workflows and explicit escalation paths.
Work with operations and product teams to address recurring customer problems.
Build practical reporting on service quality, response times and customer feedback.
Apply technology thoughtfully to routine support while preserving personal care and human judgment.

The opportunity

Connect customer understanding to the wider business and shape how our companies earn trust through every interaction.

Location

To be agreed
Experience leading customer service or improving customer journeys in a commerce business.
The ability to coach colleagues, handle complex cases and communicate with clarity and empathy.
Experience using support systems and customer feedback to identify and implement practical improvements.

📌 Customer Experience Lead Amsterdam (Canada)
🏢 Everest Commerce Group
📍 Canada