Lead exceptional guest service initiatives as the Guest Services Assistant Manager at Dakota Dunes Thermal Spa. Oversee a dedicated team to offer an unforgettable spa experience. In this hands-on leadership role, you will ensure operational efficiency and guest satisfaction from the point of arrival to departure. You'll be responsible for training and managing the Guest Services team while implementing effective service protocols and systems. Key Responsibilities:
Oversee guest check-in and check-out processes
Resolve guest issues and complaints promptly
Train and support Guest Services staff
Monitor financial transactions and service quality
Promote spa offerings and enhance guest experiences Requirements:
5 years of leadership experience in hospitality
Relevant educational background in Hospitality Management
Familiarity with reservation systems and software
Proven ability to deliver outstanding customer service
Solid leadership and communication abilities Become a key player in ensuring guests' unforgettable experiences at Dakota Dunes Spa.