Join a robust team as a Commercial Lines Service Manager focused on delivering exceptional client service in commercial insurance. Lead, develop, and optimize service operations across all commercial accounts. As the Commercial Lines Service Manager, you will oversee a team of Account Managers and Assistants while ensuring compliance and driving operational improvements.

Your leadership will be essential in fostering a client-focused culture, mentoring team members, and resolving client issues effectively. This role requires solid decision-making skills and a commitment to enhancing client experiences through dedicated service and creative solutions. Key Responsibilities:
Lead and mentor a team of Account Managers and support staff




Ensure high-quality service for mid-market and large accounts
Oversee renewal processes and policy changes
Monitor KPIs for client satisfaction and retention
Develop strong carrier relationships and marketing strategies Requirements:
Level 2 insurance license or higher
5+ years in commercial insurance with leadership experience
Solid knowledge of P&C; coverage types
Proficient with Epic and carrier portals
Excellent communication and organizational skills Shape exceptional client experiences and lead operational efficiency as a Commercial Lines Service Manager.

📌 Commercial Lines Service Manager Role Surrey
🏢 Kaizen Lab
📍 Surrey