Drive customer satisfaction and growth as the Client Success Leader at d1g1t, an cutting-edge fintech company based in Toronto. Oversee client support operations and nurture robust partnerships for long-term success. This role requires an expert in client success strategies and retention to enhance d1g1t's post-implementation services.

You will lead the charge for exceptional customer experiences and foster a client-focused culture through effective training and team management practices. Key Responsibilities:
Develop and execute Client Support strategies
Measure and drive retention, expansion, and satisfaction
Act as the customer advocate within d1g1t
Manage robust client support with a focus on service excellence
Implement tools for enhanced operational efficiency Requirements:
Preferred degree in business or technology
At least ten years in successful client support leadership
Proven expertise with SaaS client retention and growth
Solid data interpretation and operational insights
Excellent communication and partnership skills Lead client success initiatives and empower teams for optimal outcomes at d1g1t.

📌 Client Success Leader At T Toronto
🏢 Portage Ventures
📍 Toronto