Enhance client experiences as a Client Operations Program Manager with OpenText. Play a crucial role in utilizing feedback management systems and defining CX strategies for measurable outcomes. At OpenText, we seek a Client Operations Program Manager for the GTS Operations team.

This role requires hands-on expertise in feedback management platforms and a robust grasp of customer experience best practices. Your insights will drive improvements in client journeys and business decisions through analytics and storytelling. Key Responsibilities:
Manage feedback management platform and survey processes
Design CX dashboards, reports, and scorecards
Define measurement strategies and VoC methodologies
Analyze client feedback for trends and insights
Translate data into narratives for various audiences Requirements:
Bachelor’s degree in a relevant field or equivalent experience
Experience with Forsta or similar systems
Knowledge of CX and VoC best practices
Robust analytical skills and data interpretation
Excellent written and verbal communication skills Leverage your expertise in feedback management and analytics to shape client experiences at OpenText.

📌 Client Operations Program Manager At Opentext London
🏢 Socket.dev
📍 London