Take your career to the next level as a Bilingual Escalation Specialist at OSL Retail Services in Mississauga, Ontario. Ensure customer satisfaction by effectively managing escalated issues in both English and French. This role requires full bilingual fluency in English and French, reporting directly to the Senior Manager.
Key responsibilities include investigating customer complaints, managing legal claims, and handling various escalated communications. You will also support improvements in customer experience through weekly calls and responsible case studies. Key Responsibilities:
Negotiate Quebec Formal Notices received electronically
Work closely with legal counsel on claims
Address consumer and BBB claims efficiently
Ensure timely responses to PL claims
Host calibration calls to enhance the customer experience Requirements:
Fluency in English and French (verbal and written)
Minimum 2 years in customer service/call center roles
Solid problem-solving and communication skills
Proficiency in Microsoft Excel and Word
Ability to manage multiple tasks in a energetic environment Elevate customer satisfaction and enhance OSL’s service reputation through your bilingual skills and negotiation expertise.