Job Summary

Join our dynamic hospitality team as a Front Desk Agent and Night Auditor, where you'll be the welcoming face of our hotel and the key to smooth overnight operations. In this role, you'll provide exceptional guest service, manage reservations, handle check-ins and check-outs, and ensure the security and accuracy of nightly financial reports. Your energetic attitude and attention to detail will help create memorable experiences for our guests while maintaining effective front desk operations during evening hours.

Responsibilities
Greet guests warmly upon arrival, assist with check-in/check-out procedures, and answer guest inquiries with enthusiasm and professionalism
Manage multi-line phone systems to handle reservations, guest requests, and internal communications efficiently
Provide outstanding customer service by addressing guest needs promptly and courteously, ensuring a positive stay experience
Conduct nightly audits of guest accounts, verify charges, and prepare accurate financial reports in accordance with hotel procedures
Maintain security protocols by monitoring CCTV surveillance, controlling access points, and ensuring safety during overnight hours
Assist with administrative tasks such as updating reservation systems, processing payments,



and logging incidents or special requests
Support guest services by providing local information, coordinating transportation, and responding to special requests or emergencies

Skills
Multilingual or bilingual abilities to communicate effectively with diverse guests
Excellent phone etiquette combined with robust customer service skills to create a welcoming environment
Previous hotel or hospitality experience is highly preferred to understand industry standards and guest expectations
Familiarity with front desk operations, multi-line phone systems, and guest service software
Ability to remain energetic, attentive, and professional during night shifts in a fast-paced workplace
Strong organizational skills with keen attention to detail for nightly audits and record keeping
Knowledge of hospitality best practices to ensure guest satisfaction and operational efficiency

Join us in delivering memorable hospitality experiences! Your enthusiasm and dedication will make a difference in our guests’ stays while you grow your career in the vibrant world of hospitality.

Expected hours: 32.0 – 40.0 per week

Benefits:
On-site parking

Work Location: In person

📌 Front Desk Agent/night Auditor Leduc
🏢 Travelodge by Wyndham
📍 Leduc