Join Giatec’s Bedrock team as a Lead Support Engineer, focusing on AI and operational improvements. Ideal for an cutting-edge engineer ready to lead in a technology-driven setting. This role is essential in maintaining the Giatec 360 platform, combining hands-on engineering with AI agent creation.

You will be responsible for monitoring system health, resolving escalated support issues, and driving automation within the CI/CD pipeline. Mentoring team members will also be a key part of your leadership responsibilities. Key Responsibilities:
Build and supervise AI agents for issue handling
Own engineering support escalations from customers
Monitor application health and performance metrics
Define and lead on-call support standards
Automate manual processes in CI/CD delivery Requirements:
5+ years of relevant engineering experience
Familiarity with AI coding tools and systems
Robust troubleshooting skills across tech environments
Background in monitoring and observability tools
Clear and effective written communication abilities Shape the future of concrete technologies by enhancing Giatec’s support operations and customer experience.

📌 Bedrock Ai Lead Support Engineer Ottawa (Canada)
🏢 Giatec Scientific
📍 Canada