Patient Experience Coordinator / Front Desk Receptionist

Full‑Time Parkway Physiotherapy & Performance Centres – Tuscany Village

Parkway Physiotherapy & Performance Centres is seeking a friendly, empathetic, and energetic Patient Experience Coordinator to join our administrative team. If you excel in customer service, thrive in a fast‑paced environment, and enjoy being part of a supportive, fun‑loving team, this role may be a excellent fit.

We are a community‑focused practice, and our team is our greatest asset. We foster a workplace culture built on connection, collaboration, and a “family first” philosophy. We believe that a healthy work‑play balance strengthens relationships and creates a welcoming atmosphere that our patients feel the moment they arrive.

We offer opportunities for growth within the PEC role and through specialized responsibilities in partnership with our management team.

Position Details
Full‑time
Hours vary between:
Monday–Friday: 6:30 a.m. – 7:30 p.m.
Saturdays as required
All successful candidates must complete and pass a Criminal Record Check, including a Vulnerable Sector Check





Key Responsibilities
Client greeting & payments — welcoming clients, processing payments, and completing direct billing to extended benefit plans
Phone & booking management — answering calls, booking appointments, and developing a strong understanding of clinic services
Clinic maintenance — supporting daily operations including laundry and room cleaning
Customer service excellence — maintaining professionalism, empathy, and efficiency in a very fast‑paced setting

Required Qualifications
Extensive customer service experience
Minimum 1 year experience with the Jane App, including booking and direct billing
Working knowledge of Google Workspace
Experience with a multiline phone system
Ability to learn quickly and adapt to changing demands

Compensation & Advantages
$21–$22 per hour
Performance review at six months and annually thereafter
Health Care Spending Account

Pay: $21.00-$22.00 per hour

Expected hours: 37.5 per week

Work Location: In person

📌 Patient Experience Coordinator / Front Desk Receptionist Victoria
🏢 Parkway Physiotherapy + Performance Centre - Tuscany Village
📍 Victoria