Overview
Mana Spa & Wellness is seeking an experienced and professional Spa Receptionist / Client Experience Coordinator to join our team. This role is ideal for someone who is highly organized, client-focused, and confident managing front desk operations in a rapid-paced spa or clinic environment.
You will be the first point of contact for our clients and play a key role in delivering an exceptional guest experience while supporting daily operations.
Key Responsibilities
Greet clients and provide a warm, welcoming experience
Manage bookings and client communication using Jane App
Process payments
Submit and manage insurance claims through TELUS Health
Answer phones, emails, and inquiries in a timely and professional manner
Support rebooking and recommend services based on client needs
Assist with retail product sales
Maintain cleanliness and organization of the front desk and reception area
Requirements (Please only apply if you meet these)
Minimum 1 year of reception experience (required)
Hands-on experience with Jane App (required)
Experience with direct billing through TELUS Health (required)
Strong communication and customer service skills
Ability to multitask and stay organized in a busy workplace
Comfortable with sales and client recommendations
Reliable, punctual, and detail-oriented
What We Offer
Competitive hourly wage ($19–$22/hour based on experience)
Bonus opportunities and retail incentives
Staff discounts on treatments and products
Supportive and positive work environment
Schedule
Weekday, evening, and weekend availability required
How to Apply
Apply directly through Indeed with your resume. Qualified candidates will be contacted for an interview.