We are seeking a reliable, patient, and detail-oriented Front Desk & Administrative Assistant to support our daily office operations, customer communication, and administrative work.

This is a hands-on, execution-focused position involving phone calls, emails, record-keeping, follow-ups, and recurring administrative tasks. The ideal candidate is dependable, comfortable with routine work, and able to complete tasks accurately and consistently.

We are looking for someone who values stability and is interested in a long-term position with the company.

Key ResponsibilitiesFront Desk & Customer Support
Greet visitors and provide qualified front desk assistance
Answer incoming phone calls and respond to general inquiries
Monitor and reply to emails and messages
Direct questions and requests to the appropriate team members
Communicate with property owners, guests, vendors, and contractors as needed
Follow up on outstanding requests to ensure they are properly resolved

Administrative Support
Perform data entry and maintain accurate records
Organize documents, invoices, receipts, and other office files
Update information in property management and internal systems
Assist with preparing reports, spreadsheets, and basic correspondence
Schedule appointments, meetings, maintenance visits,



and other services
Track open items and provide regular status updates
Assist with ordering office eyeballs, property supplies, and materials
Support the team with daily administrative and operational tasks

Operational Coordination
Communicate work orders and service requests to vendors and contractors
Follow up on maintenance, cleaning, and repair requests
Assist with collecting quotes and confirming appointments
Maintain vendor contact information and service records
Help monitor task completion and escalate delays or issues
Assist with invoice review and basic expense tracking

Qualifications
College diploma or equivalent
Previous experience in reception, customer service, administration, hospitality, or office support is preferred
Fluent in both English and Mandarin, written and spoken
Strong communication and customer service skills
Patient, dependable, and comfortable handling repetitive tasks
Experience in property management, short-term rentals, hospitality, or real estate is an asset but not required

Pay: $20.00-$25.00 per hour

Expected hours: 40.0 per week

Advantages:
In office parking

Work Location: In person

📌 Front Desk & Administrative Assistant Richmond Hill (Canada)
🏢 Nova Vacation Homes
📍 Canada