Company Description RacquetVault is a leading racquet sports retailer and service hub focused on enhancing the playing experience for athletes at every level. Based in Newmarket, Ontario, the company offers premium equipment, expert stringing, and personalized recommendations for tennis, pickleball, badminton, padel, and table tennis. RacquetVault combines curated products with demo programs and tuning services to help players make informed choices and improve performance.

The team is committed to a community-driven approach, supporting local clubs, coaches, and athletes across York Region and the Greater Toronto Area through partnerships and events. Applicants can expect to join a passionate setting where sport, customer support, and growth are closely connected.

As a Racquet Service Specialist, you will work hands-on with customer racquets, providing stringing, grip installation, and basic racquet maintenance to help players perform at their best. In addition to racquet service, you will interact with customers in-store to recommend strings, grips, and other equipment that improve their playing experience.





This role is ideal for experienced stringers or detail-oriented individuals who enjoy racquet sports and want to develop both technical service skills and retail sales experience in a rapid-paced specialty sports workplace.

Key Responsibilities
String tennis, squash, and badminton racquets accurately and efficiently
Apply replacement grips and overgrips and perform basic racquet maintenance
Log and track stringing jobs in the service system
Maintain cleanliness and organization in the racquet service area
Assist customers in choosing appropriate strings, tensions, grips, and accessories based on their needs
Recommend related products such as grips, strings, vibration dampeners, and racquet accessories
Support the sales team by answering product questions and assisting customers in-store
Assist with inventory organization for strings, grips, and service tools

Required Skills and Qualifications
Experience with racquet stringing preferred (training may be provided for the right candidate)
Strong manual dexterity and attention to detail
Interest or familiarity with racquet sports such as tennis, pickleball, squash, badminton, padel, or table tennis
Comfortable interacting with customers and explaining service and equipment options
Reliable, punctual, and able to work independently
Retail or customer service experience is considered an asset

📌 Racquet Service Specialist Newmarket
🏢 Racquet Vault
📍 Newmarket