Join MCI as a Call Center Agent in Sydney, NS, focusing on inbound and outbound customer service projects. This role engages you in supporting clients and enhancing customer satisfaction.
As a Call Center Agent, you'll handle inquiries, make outbound calls, and assist with sales projects. Your excellent communication skills and problem-solving abilities will be essential to satisfy customers across various industries such as healthcare and retail. MCI promotes a culture of growth opportunities, providing robust training and multiple advancement pathways.
Key Responsibilities:
• Handle all inbound and outbound customer interactions professionally • Ensure resolutions on first contact through effective problem-solving • Document customer claims accurately in systems • Utilize training to address customer inquiries per company scripts • Attend ongoing training to stay updated on program changes
Requirements: • Must be at least 18 years old • High school diploma or equivalent required • Strong communication and organizational skills • Proficient with Microsoft Office Suite • Customer service skills with an aptitude for problem-solving
Become a vital part of MCI, where your customer service expertise can shine in Sydney, NS. #J-18808-Ljbffr