Join Teleperformance as an Operations Manager in Yonge-Eglinton Midtown, Toronto, focusing on enhancing customer experience and operational efficiency. Champion strategies that boost client satisfaction while leading team performance.As Operations Manager, you will oversee the implementation of operational standards, mentor Team Managers, and ensure financial management aligns with revenue targets. Your role will involve close collaboration with Quality and Training teams to improve processes and service delivery. Building robust, cooperative relationships is essential.Key Responsibilities:
Own client satisfaction and team performance metrics
Ensure compliance with Service Level Agreements
Conduct performance audits and implement improvements
Manage team budgets and engagement funds
Coach and develop team members continuouslyRequirements:
Robust knowledge of service delivery models
Excellent communication and stakeholder management skills
Experience analyzing performance metrics
Proven ability to drive process enhancements
Demonstrated coaching and team development skillsOversee customer operations and develop your team to achieve excellence at Teleperformance.#J-18808-Ljbffr

📌 Teleperformance Operations Manager Role Toronto
🏢 TP Canada
📍 Toronto