Select how often (in days) to receive an alert:We’re seeking a Manager – Platform Product for platforms covering Contact Centre, Knowledge & Content Management, Document Composition and Rules Automation, to lead the strategy, execute and continuous ly improve and deliver solutions across our enterprise platforms. This role bridges business needs and technical delivery, ensuring customer‑centric, data‑informed, and enterprise scalable solutions that drive measurable business outcomes for Canada Life.What you will doOwn the delivery of the product roadmap for platform capabilities, aligning with business goals, customer needs, and technical feasibility.Lead discovery and planning for complex initiatives: define problems, scope and refine solutions, and support in building business cases.Translate business needs into actionable requirements: sequence features and epics, define BRD/PRD’s, write user stories, functional specs and collaborate with technology for non‑functional spec ifications and acceptance criteria.Champion customer experience: ensure usability, accessibility, and measurable impact s are achieved.Collaborate cross‑functionally with other product teams, engineering, analytics, and other business teams to deliver seamless and effective solutions.Guide the product lifecycle from ideation through delivery, testing and optimization, applying agile methodologies and iterative delivery.Integrate data and insights into decision‑making: leverage data and analytics, usability testing, and feedback loops.Facilitate stakeholder alignmen t: communicate vision, progress,



and results clearly to sponsors, executives and teams.Support operational readiness: coordinate release planning, training, documentation, and multi‑squad delivery for impacted stakeholders.Measure success through KPIs and business impact, validating decisions with data.What you will bring5+ years of e xperience in product management and platform strategy and solutions, ideally in SaaS enterprise platforms and applications.Robust business analysis skills: ability to elicit, validate, document and elaborate requirements for applications and platforms.Customer‑first mindset with a passion for intuitive, inclusive experiences.Proven ability to lead cross‑functional teams and foster collaboration in dynamic environments.Comfort with agile delivery: backlog management, sprint planning, and iterative development.Analytical and problem‑solving skills with attention to detail and a focus on outcomes.Excellent communication and storytelling skills for both technical and executive audiences.Experience with enterprise platforms (e.G., Salesforce and AWS ecosystem s) and integration considerations.Growth mindset: embraces experimentation, learning,



and continuous improvement.Knowledge and experience working with Contact Centre, Knowledge & Content, Document Composition and Automation technologies (e.G., AWS Connect, Salesforce, CP4BA) is an asset.The base salary for this position is between$96,200 - $146,200annually. This represents base salary only and does not represent other variable compensation components of our total compensation (i.E. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.What we offerCareer Development : Opportunities for career advancement, access to industry‑leading learning programs and up to$2,000 annuallytowardseducation reimbursement.Health & Wellness :Flexible health and dental benefits,plus a $5,000 mental health benefit to support your well‑being.Time Off :In addition to regular vacation and personal days, we support community involvement with a volunteer day.Financial Security :Company‑matching pension plan, share ownership program and additional investment options.Rewards and Recognition :Employee recognition programs, service milestone celebrations, employee discounts and more!Emphasis onCommunity :We provide a workplace where employees feel connected and supported through Employee Resource Groups (ERGs), mentorship programs, social clubs and events.Requisition ID: 5899Category: Digital TechnologyLocation: Toronto, ON, CA London, ON, CA Winnipeg, MB, CA#J-18808-Ljbffr

📌 Manager, Business Platform Product - C$96,200 - C$146,200 A Year (Winnipeg)
🏢 Canada Life
📍 Winnipeg