We are currently seeking an enthusiastic, self-motivated and goal-oriented individual to join our energetic team !
As a Customer Experience Representative, you will have to provide high standards service to customers in accordance with our philosophy, ensure productive and courteous arrivals and departures of aircrafts, and ensure flawless communication and coordination between customers and line service agents. You will also assist customers with requested services such as fueling, catering, and securing hangar space, as well as hotel and transportation accommodations, among others.
Requirements
Experience and Skills Needed
Some customer support experience dealing with complex issues, troubleshooting and problem resolution
Must be fluent in both French and English, spoken and written
Raison: Interaction with an international clientele requiring the use of a language other than French.
Good writing and communication abilities
Must demonstrate solid communication and interpersonal skills
Good knowledge of Microsoft office, and the ability to pick up new technology quickly
Must be able to efficiently manage multiple projects and tasks at the same time
Competencies Valued
Displays courtesy, discretion and efficiency towards the customer
Displays leadership through innovation in everything you do
Displays a passion for what you do and a drive to improve
Is proactive and has a robust drive to complete tasks
Displays personal and corporate integrity
Conditions
Schedule to be determined
Benefits
Experienced and agile team!
Competitive salary;
Adaptable schedule;
Free parking;
RRSP;
3 weeks of vacation after the first year in service;
5 personal days off;
Full range of benefits