Transform the customer experience as a Customer Success Engineer at Hightouch, the Composable CDP platform. Engage with users, provide technical support, and optimize customer journeys today.
Hightouch is seeking a Customer Success Engineer to work collaboratively with users, ensuring they derive maximum value from a cutting-edge marketing platform. You will engage with customers across various communication channels and need a solid understanding of API documentation and SaaS tools. This role provides a unique opportunity to work with teams across the organization, including Technical Account Managers and Solutions Engineers, to enhance customer interactions and foster growth.
Key Responsibilities: • Assist users via Intercom, Slack, phone,
and email • Understand and interpret API documentation efficiently • Collaborate with cross-functional teams for customer success • Participate in on-call rotations for support continuity • Foster exceptional customer experiences by answering queries
Requirements: • 2+ years in a customer-facing role • Technical background via experience or education • Familiarity with SQL or eagerness to learn • Robust discovery and interpersonal skills • Excellent communication skills in verbal and written form
Directly contribute to customer journey success as a Customer Success Engineer at Hightouch. #J-18808-Ljbffr