The College of Massage Therapists of Ontario (CMTO) is a progressive regulatory body dedicated to protecting the public interest by upholding the highest standards for Registered Massage Therapists (RMTs). We hold RMT’s accountable for providing safe, ethical, and high-quality Massage Therapy care to the public.At CMTO, we are dedicated to excellence in protecting the public interest, guiding registrants, and promoting the highest possible quality of the practice of Massage Therapy.ABOUT THE ROLECMTO is seeking a Business Applications & Systems Analyst to plan, design, develop, and optimize business, financial, and operational systems that support core organizational functions. The role involves evaluating business needs and system requirements, identifying underlying issues, and recommending practical innovative solutions to improve system performance and organizational value. The Analyst applies effective communication, analytical, and problem‑solving skills to ensure CMTO maximizes the return on its IT system investments.KEY DUTIES AND RESPONSIBILITIESPartner with decision makers and end users to define business, financial, and operational requirements and resolve systems issues.Lead design and prototyping sessions to improve processes, operations, and information flow.Assess system effectiveness and recommend improvements or optimization strategies.Define scope, outcome criteria, and measurement approaches for systems analysis.Acquisition & DeploymentSupport the planning, design, development, and implementation of new applications and enhancements to existing systems.Conduct research on software and hardware solutions to guide recommendations and procurement.Operational ManagementPrepare reports and recommendations addressing current and potential system issues.Develop system design proposals and perform cost benefits and ROI analyses to support decision making.Ensure compatibility and interoperability across organizational systems.Create system models, specifications, diagrams,



and documentation to support technical teams.Coordinate and execute testing activities, including end‑user reviews and post‑implementation support.Provide day‑to‑day operational support, system integration, and troubleshooting to ensure reliable and effective business applications.Support automation and continuous system optimization to streamline processes and improve operational efficiency.Deliver training and support to system users and provide guidance to junior team members.SKILLSStrong analytical, problem solving, and communication skills.Proficiency in requirements gathering, business process mapping, and workflow analysis.Ability to conduct cost-benefit and ROI assessments.Skilled in systems modeling, documentation, and evaluation of software and hardware solutions.Strong organizational and time management abilities with the capacity to manage multiple priorities.Excellent judgment, discretion, and professionalism while handling confidential information.Effective team collaboration, customer service focus, and ability to train and support end users.CERTIFICATION & KNOWLEDGEDiploma or degree in business administration, computer science, accounting, management information systems, or related field, plus 7–9 years of relevant experience.Experience in the design, development, and implementation of software and hardware solutions.Working knowledge of Windows Server, Windows 10/11, virtualized environments, and related security and performance considerations.Familiarity with network hardware, TCP/IP, VPNs, firewalls, cloud networking, and Microsoft Entra ID (Azure AD) in hybrid/cloud environments.Extensive experience supporting and integrating Microsoft 365, the Power Platform, Azure services, SharePoint, and enterprise ERP solutions such as Microsoft Dynamics 365 or similar systems.Strong understanding of organizational goals and business processes and ability to align system solutions accordingly.Proven project management capabilities from planning through implementation.LIFE at CMTOCompensation & Time OffGenerous sick leave programOffice closure every year from December 25 to January 1Benefits & SupportGroup benefits starting on your first dayHealth Care Spending

📌 Business Applications & Systems Analyst (Toronto)
🏢 College of Massage Therapists of Ontario
📍 Toronto