Applications for this job are no longer being accepted as of 09-06-2026 12:00 AM.PurposePharmacy Assistants work with the Pharmacists and Registered Pharmacy Technicians to fulfill customer orders in a timely manner while ensuring accuracy.Job Title:Pharmacy Assistant / Customer Service RepresentativeLocation:Royal Drugs: Hamilton (41 Brockley Drive, Unit 12 Hamilton, ON L8K 3N3)No. of Positions:1ATR:5087Salary:$23.50/hrType:Full-Time, PermanentJob ResponsibilitiesAnswer pharmacy and customer service/product inquiry telephone calls within scope of knowledge; transfer to pharmacistswhen expertise required.Receive and sign out narcotic drugs with pharmacists.Schedule production for all I.V. medication.Set up patient payment options for medications.Program CADD pumps.Monitor EDI and fax for receipt of orders.Ensure correct payors are linked to clients’ files and payor information is accurate.Initiate payments for private pay clients - paid by credit card.Prioritize orders based on urgency: delivery time, distance and order components.Assist pharmacists and other pharmacy staff in identifying orders that pose geographic challenges to delivery.Monitor relevant screens in Monarch/Pronto to confirm status of orders.Investigate and intervene in situations that may lead to potential late deliveries.Liaise with operations (warehouse and shipping) to expedite high priority deliveries.Perform ODB drug billings and reconciliations to ensure proper payment.Perform resubmission of online rejected claims throughout the day.Contact LHIN for missing drug cards and extend expired drug cards.Participate in departmental quality improvement initiatives.Maintain daily contact with staff in pharmacy, warehouse, shipping, and clean room.Maintain daily contact with patients, doctors,



nurses and LHIN regarding medication.Maintain up-to-date training designated for this position including health and safety training via Learning Management System (QSI).Perform other duties as assigned.QualificationsKroll data entry strong asset.Minimum 1-year full-time working experience in a pharmacy workplace.Previous experience/knowledge of IV and medical supplies components is an asset.SkillsExcellent written and verbal communication skills.Self‑motivated and able to work with minimal supervision.Strong attention to detail with ability to multi‑task and handle fluctuating workloads.Excellent organizational, problem‑solving, and time‑management skills.Excellent continuous improvement skills.Proven ability to adhere to standards & procedures and maintain confidentiality.Excellent organizational skills with attention to detail.Ability to handle multiple demands simultaneously under short time constraints.Able to work individually or in a group setting.Flexible and adaptable to changes in responsibility reflecting business needs.Excellent customer service skills and ability to collaborate with all levels both inside and outside the organization.Strong computer skills in MS Office.Human ResourcesRoyal Drugs is an inclusive and equal opportunity employer committed to providing diversity and accommodations for applicants upon request at any stage of the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code. All applicants must make their requirements known when contacted.The company reserves the right to close the competition based on business need and a sufficient pool of candidates who have applied.AI will be used in the recruitment process.Additional RequirementsA&AODA Accessibility & AODA Acknowledgment Required within 30 days after job starts.EO -2 Quality & Regulatory Training (Phase 2) Required within 30 days after job starts.EO-1 General Orientation (Phase 1) Required within 30 days after job starts.WHMIS WHMIS 2015 Required within 30 days after job starts.WPVH Workplace Violence and Harassment Required within 30 days after job starts.#J-18808-Ljbffr

📌 Pharmacy Assistant / Customer Service Representative - Hamilton - C$23.5 An Hour (Winnipeg)
🏢 Royal Drugs
📍 Winnipeg