Support Services Specialist - Temporary Full Time 12 Weeks Contract (Grange)Job Category : Direct Support ServicesRequisition Number : SUPPO001135Posted : May 19, 2026Employment Type : Full‑TimeLocation : Guelph, ON N1E0K1, CANDescriptionAre you a compassionate Support Services Specialist ready to make a meaningful impact in the lives of others in our Grange Location? Hopewell is looking for a Temporary Full Time Support Services Specialist to join our Residential and Respite Services Team, supporting individuals with developmental and physical disabilities across multiple sites in Guelph‑Wellington, ON!YOUR BENEFITS & PERKSCompetitive hourly wage rate range $26.39 – $32.20 with a versatile schedule based on client and staff needs.Employee Assistant Program coverage for all employees.Comprehensive group advantages including life, AD&D, health, medical and dental for full‑time employees and AD&D for all employees per Hopewell policies.Contributory group registered retirement savings plan – Hopewell contributes up to 3% for full‑time employees.Paid time off with up to 25 days per year of vacation and holiday pay depending on length of service with Hopewell Support Services.Opportunity to join a collaborative, tight‑knit team with a supportive and inclusive culture.Professional growth and development opportunities in Social and Community Services.The chance to make a meaningful impact every day in the lives of those we support.JOB SUMMARYThe Support Services Specialist works as a professional within a clinical multidisciplinary team that follows a biopsychosocial model of intervention. The role primarily supports youth and adults with complex developmental, physical and behavioural needs. With the support of the leadership team and behavioural therapist, the SSS will implement behavioural support plans, assist with clinical assessments, collect data on programs, and provide person‑centred care as a strong advocate for the people supported within the home.DUTIES AND RESPONSIBILITIESConsistently implement Behaviour Support Plans and programming to reduce risk behaviour and support skill development.Work directly with supported individuals using supportive intervention strategies,



including crisis intervention and de‑escalation techniques.Assess risk and aid people in developing plans to keep them safe.Provide person‑directed support that respects and fosters self‑determination and empowerment.Provide transportation to and from daily living activities.Assist with all activities of daily living, including personal hygiene, and participation in physical, vocational, and recreational activities.Effectively implement care plans, including proactive strategies and de‑escalation tactics.Educate and mentor people on individual choice and informed decision‑making.Promote a safe environment for people supported, staff, families and visitors.Assess client needs and exercise good judgment when implementing intrusive measures.Complete documentation timely, including incident reports, daily notes, communication logs and data collection.Collaborate with the Behavioural team on data collection, reporting and identifying new or concerning behaviours.Act as a liaison between families, people supported and leadership when necessary.Participate in writing Individual Service Plans, recording medical appointment outcomes, and consulting with the team to evaluate needs and plan services.Provide formal and informal mentorship and training to new employees, part‑time workers and volunteers.Dispense medications following procedures and manage medication per protocols.Observe and report changes in behaviours, physical abilities and activities.Communicate professionally and respectfully in writing and verbally with team members, individuals, families and community partners.PHYSICAL REQUIREMENTSMust lift up to 50 lbs.Must assume and maintain various postures for prolonged periods (kneeling, squatting, crawling, sitting,



standing).Must physically transport or restrain individuals to ensure safe care and welfare.Requires quick body movements in response to challenging behaviours.QUALIFICATIONSWork flexible schedule across various settings as required by the program and the people we support.Ability to lift people following proper back‑care, lifting and transferring guidelines.Experience working with people with developmental disabilities, dual diagnoses and complex behavioural needs.University or college degree/diploma in a relevant field.Valid class G driver’s licence.Current First Aid, CPR certifications and a Vulnerable Sector Check, or willingness to obtain one.CORE COMPETENCIESReliability – arrive prepared, complete tasks on time, and step in to support direct care when needed.Accountability & Compliance – follow policies, procedures and workplace regulations; identify and report incidents; act professionally and ethically.Quality & Accuracy – complete documentation with attention to detail and participate in ongoing training and development.Collaboration & Relationships – respond to residents and colleagues with empathy, professionalism and a positive attitude, fostering a supportive workplace.This job description should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents may be required to follow any other instructions and to perform any other related duties that may be required by the agency.ABOUT HOPEWELLHopewell’s story began in 1983, when John and Joanne Oosterhuis opened their farmhouse in Ariss, Ontario to children with disabilities, creating a home built on compassion, inclusion and belonging. What started as one family’s vision has grown into a trusted organization supporting children, youth and adults with developmental and physical disabilities across Guelph‑Wellington. Hopewell provides supported living, respite and community programs that uphold the Oosterhuis family’s legacy – creating spaces where choice, belonging and joy are at the heart of each day, and ensuring every person we serve can live a full and meaningful life.Hopewell Support Services is an Equal Opportunity employer and welcomes everyone to our team. Please let us know if you need reasonable accommodation during the application or interview process.#J-18808-Ljbffr

📌 Support Services Specialist - Temporary Full Time 12 Weeks Contract (Grange) - $26.4 - $32.2 An Hour (Courtice)
🏢 Hopewell
📍 Courtice