Elevate your career as a Renewal Operations Representative at Fortinet, where you'll oversee the full renewal process for mid-enterprise clients across Canada. Connect with key stakeholders and drive sales through expert support.This role is essential for managing client renewals efficiently while engaging in upselling during renewal conversations. You'll work alongside sales teams and channel partners, utilizing Salesforce and other tools to facilitate the renewal sales workflow. Your proactive approach and customer service orientation will be vital in ensuring high satisfaction ratings and achieving sales targets.Key Responsibilities:
Manage customer inquiries for security product renewals
Upsell additional products during the renewal dialogue
Schedule meetings to discuss upcoming renewals
Utilize Salesforce for tracking and reporting
Train current sales hires on renewal processesRequirements:
1+ years in a renewals or operations role
Bachelor's degree in IT, computer science, or cybersecurity
Familiarity with Salesforce and MS Office Suite
Understanding of cybersecurity and B2B sales
Track record of achieving sales goalsJoin Fortinet and leverage your sales skills while ensuring customer success in the renewal journey.#J-18808-Ljbffr