Drive production support excellence as a Senior Salesforce Production Support Engineer in Toronto, ON, focusing on stability and automated release management. Your role is crucial in supporting investment banking applications effectively.This chance involves L2/L3 support to front-office users while managing critical ITIL processes. With a proactive mindset, you will work on incident management, system reliability, and strategic improvements in collaboration with various teams to ensure seamless application performance.Key Responsibilities:
Provide comprehensive L2/L3 production support for users
Manage ITIL incident and problem processes effectively
Coordinate bug fixes and system enhancements
Monitor systems to improve reliability with automation
Document processes and share knowledge proactivelyRequirements:
7 to 12 years of experience in Production Support
Solid preference for Capital Markets background
Expertise in scripting and automation (Python)
Familiarity with DevOps tools and practices
Excellent communication and analytical capabilitiesHarness your skills in supporting Salesforce systems to contribute to impactful change in an investment banking context.#J-18808-Ljbffr

📌 Senior Salesforce Production Support Specialist Toronto
🏢 Important Business
📍 Toronto