Customer Experience Co-ordinator (2-4 years) to support MACD activities and Cisco renewal operations - 10218

Our telecommunications client is seeking a

Customer Experience Co-ordinator (2-4 years) to support MACD activities and Cisco renewal operations Join a customer experience team supporting infrastructure services operations and renewal initiatives for enterprise accounts. This role focuses on MACD (move/add/change/disconnect) activities, maintenance renewals, inventory tracking, quoting support, and customer coordination tied to Cisco partnership renewals.

The position supports high-volume operational activity across install base management, reporting, and account maintenance processes. The team collaborates closely with Sales, Product Management, and IT teams to support real-time customer and operational requirements. Mississauga, ON Hybrid 3 days a week

Must Haves

2-4 years in a similar

Customer Experience or renewal coordination function Advanced

Excel skills including VLOOKUP and spreadsheet analysis MACD coordination and maintenance quote management for customer install bases Data analytics , reporting, and inventory record maintenance Nice to Have

Bilingual candidates- an asset Responsibilities

Act as the single point of contact for service and software maintenance renewal contracts Manage MACD(move/add/change/disconnect) activities including device additions, modifications, and decommissioning Prepare maintenance quotes and validate backend maintenance records

Maintain inventory records and ensure accurate tracking of customer install bases Review coverage details and identify co-terming and consolidation opportunities Pull and manipulate data from multiple sources to support quoting and reporting requirements





Follow up with customers and sales owners to support on-time renewals Our telecommunications client is seeking a

Customer Experience Co-ordinator (2-4 years) to support MACD activities and Cisco renewal operations Join a customer experience team supporting infrastructure services operations and renewal initiatives for enterprise accounts. This role focuses on MACD (move/add/change/disconnect) activities, maintenance renewals, inventory tracking, quoting support, and customer coordination tied to Cisco partnership renewals.

The position supports high-volume operational activity across install base management, reporting, and account maintenance processes. The team collaborates closely with Sales, Product Management, and IT teams to support real-time customer and operational requirements. Mississauga, ON Hybrid 3 days a week

Must Haves

2-4 years in a similar

Customer Experience or renewal coordination function Advanced

Excel skills including VLOOKUP and spreadsheet analysis MACD coordination and maintenance quote management for customer install bases Data analytics , reporting, and inventory record maintenance Undergraduate degree or Diploma Cisco experience Nice to Have

Renewal sales experience Bilingual candidates- an asset Responsibilities

Act as the single point of contact for service and software maintenance renewal contracts Manage MACD(move/add/change/disconnect) activities including device additions, modifications, and decommissioning Prepare maintenance quotes and validate backend maintenance records

Maintain inventory records and ensure accurate tracking of customer install bases Review coverage details and identify co-terming and consolidation opportunities Pull and manipulate data from multiple sources to support quoting and reporting requirements

Follow up with customers and sales owners to support on-time renewals

📌 Customer Experience Co-ordinator (2-4 years) to support MACD activities and Cisco renewal operations (Winnipeg)
🏢 S.i. Systems
📍 Winnipeg