Company Description

Pathway to Possible Consulting is dedicated to helping individuals recognize their capabilities and step into their full potential. We focus on building confidence, strengthening mindset, and supporting people in creating lives with more choice, freedom, and alignment. Through personalized coaching and consulting, Pathway to Possible supports personal growth, leadership development, and career transitions, offering practical tools and clear guidance.

We are a supportive community where clients reconnect with their strengths, challenge limiting beliefs, and design futures they feel excited about. Pathway to Possible Consulting exists for individuals who feel called to “something more” and are ready to grow personally, professionally, and financially.

Role Description The Customer Service Representative is a full-time remote role responsible for providing responsive, empathetic, and solutions-focused support to clients and prospective clients. Day-to-day tasks include communicating via email, phone, and chat, and guiding individuals to appropriate programs or resources. The role involves maintaining accurate records of client interactions, following up on open issues,



and ensuring a smooth and positive experience throughout the client journey.

The Customer Service

Representative will work with the consulting team to help improve processes, seek out new client groups and support client onboarding. This position requires consistent professionalism, strong communication skills, and the ability to work independently in a remote environment while meeting service-level expectations.

Qualifications

- Demonstrated experience in customer-facing roles with a focus on attentive and respectful communication.
- Strong interpersonal, listening, and conflict-resolution skills, with the ability to support individuals navigating personal and skilled growth.
- Excellent written and verbal communication skills in English, with attention to detail and clarity.
- Comfort with remote work tools and systems (e.g., CRM platforms, video conferencing, and collaboration tools).
- Ability to work remotely with strong time management, organization, and self-direction.
- Interest in coaching, personal development, or leadership growth; prior experience in these spaces is a plus.

Location:This is a remote role but the successful candidates must reside in Canada.

📌 Customer Service Representative (Canada)
🏢 Pathway to Possible Consulting
📍 Canada