Elevate your technical support career with New Era Technology as a Service Desk Engineer based in Newcastle. Provide first-line support and deliver exceptional customer service in a team-focused environment.
At Recent Era, your role as Service Desk Engineer comes with exciting prospects for personal and professional growth. You will be responsible for troubleshooting Level 1 IT issues while maintaining relationships with both internal and external clients. Collaborate with a skilled team and benefit from continuous learning and development in this full-time position.
Key Responsibilities:
• Provide first-line technical support via phone and ticketing systems
• Log, categorize, and track incidents in ConnectWise/Autotask
• Troubleshoot user account management issues, including password resets




• Resolve desktop/laptop hardware and software problems effectively
• Escalate complex issues to Senior Engineers with detailed notes
Requirements:
• 1+ years’ experience in a Service Desk Engineer role
• Robust communication and customer service skills
• Proficiency in troubleshooting hardware, software, and networks
• Familiarity with ITIL processes and ticketing systems
• Certifications: ITIL 4, CompTIA A+/Network+, Microsoft 365 is a plus
Deliver exceptional customer service and technical support at New Era Technology!
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📌 Service Desk Engineer At New Era Newcastle
🏢 Socket.dev
📍 Newcastle