The main responsibilities of this role include, but are not limited to:
Coordinate and plan with our Dispatcher to effectively and efficiently dispatch the company’s resources
Answering phone calls, replying to emails, routing requests for service in Route Optix software
Communicate specific requirements and procedures to drivers
Address operational issues and concerns in a timely fashion
Contributing to the protected and efficient running of the Dispatch department
Receiving requests from employees, assisting dispatching members to job sites and maintaining dispatch records
Other duties as assigned
SKILLS:
The successful must be confident in the use of:
Microsoft Office Suite, including Outlook (email, meeting requests, etc.) and Excel
Software routing programs
Listening, communicating and note taking
This role requires daily interaction in person, on the phone, and via email with drivers, customers and coworkers. This employee is expected to be:
A rapid learner – there is a requirement to learn a new software program quickly
Adherence to a fast paced, busy work atmosphere
Excellent command of English
Excellent communication skills, both verbally and in writing
The ability to multitask & stay organized
Self-motivated
A problem solver – find solutions to issues
Attention to detail, understands deadlines, sense of urgency (responds to all messages (email and voicemail) and inquiries in a timely manner).
Shift flexibility (longer hours and weekend work)
QUALIFICATIONS:
Dispatch experience would be preferred but not a requirement
Experience in being responsible for a main role of an organization
Experience in tracking and reporting findings both verbally and in writing