Education
Bachelor's degree
or equivalent experience
Experience
1 year to less than 2 years
On site
Work must be completed at the physical location. There is no option to work remotely.
Work setting
Business
Private company, corporation or industry
Responsibilities
Tasks
Produce informational materials to increase awareness of services available
Answer written and oral inquiries
Assist in the preparation of brochures, reports, newsletters and other material
Gather, research and prepare communications material
Address customers' complaints or concerns
Answer inquiries and provide information to customers
Arrange for billing for services
Arrange for refunds and credits
Explain the type and cost of services offered
Issue receipts and other forms
Maintain records and statistics
Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
Order office supplies and maintain inventory
Perform general office duties
Receive and log complaints
Receive payments
Explain procedures, risks and advantages to clients
Maintain and manage digital database
Answer clients' inquiries and provide information
Consult with clients after sale to provide ongoing support
Experience and specialization
Computer and technology knowledge
Internet
MS Excel
MS Outlook
MS Windows
MS Word
MS PowerPoint
MS Office
Quick Books
Social Media
Spreadsheet
Electronic mail
Additional information
Security and safety
Criminal record check
Work conditions and physical capabilities
Attention to detail
Fast-paced environment
Bending, crouching, kneeling
Repetitive tasks
Walking
Personal suitability
Punctuality
Client focus
Efficient interpersonal skills
Excellent oral communication
Excellent written communication
Flexibility
Organized
Reliability
Team player
Initiative
Judgement
Ability to multitask
Dependability
Honesty
Quick learner
Benefits
Other perks
Free parking available
Learning/training paid by employer
In office amenities
Team building opportunities
Parking available
Variable or compressed work week
📌 Order Desk Agent Newmarket
🏢 LMI Canada
📍 Newmarket
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