Location

Vancouver, BC (In-person)

Employment Type

Full time, Permanent

Compensation

$24.50 – $27.00 per hour

Role Overview Paradox Hotel Vancouver is seeking a warm, articulate, and proactive Guest Service Agent to deliver seamless, intuitive luxury service from arrival through departure. In this dual-focus guest relations and valet role, you will be the initial point of contact, ensuring each guest enjoys a personalized, effortless hospitality experience.

Key Responsibilities

Arrival & Valet Services:

Welcome arriving guests promptly; assist with vehicle door opening, luggage handling, safe parking, vehicle retrieval, key management, and valet traffic flow.

Guest Assistance & Concierge:

Provide local directions, facilitate taxi and rideshare coordination, share insights on hotel amenities and local attractions, and resolve guest inquiries or complaints with professional discretion.

Bell & Luggage Operations:

Tag, store, track, and deliver guest luggage, packages, amenities, and messages accurately; maintain bell stand logs and proper communication etiquette.

Standards & Upkeep:

Uphold luxury brand standards and safety procedures across all lobby and valet touchpoints while keeping carts, equipment, and storage areas clean and organized.

Operational Support

Perform other related front-of-house tasks as assigned by management.

Qualifications & Requirements

Driver’s License





Valid Class 5 Driver’s License with a clean driver’s abstract.

Education & Experience:

High school diploma; prior hospitality or front-of-house experience in a luxury hotel setting is strongly preferred.

Communication

Fluency in English (reading, writing, speaking); proficiency in a second language is an asset.

Physical Capabilities

Ability to stand and walk for prolonged periods, lift up to 60 lbs, and comfortably perform frequent physical movement (bending, reaching, walking).

Schedule & Availability:

Open flexibility for varied shifts, including days, evenings, overnights, weekends, and holidays.

Work Authorization

Must be legally entitled to work in Canada (hotel cannot provide sponsorship).

Compensation & Benefits

Extended Health

Comprehensive health, dental, and vision coverage (for eligible team members).

Work-Life Balance:

Paid time off and flexible scheduling options.

Career Growth

Opportunities for internal advancement across Paradox Vancouver and affiliated properties.

About the Company Paradox Hotel Vancouver is an upscale lifestyle destination known for distinctive design, attentive service, and curated hospitality. Committed to delivering an authentic luxury environment, Paradox focuses on creating personalized and memorable stays through intuitive, guest-first service standards.

📌 Guest Service Agent Paradox Hotel Vancouver (Winnipeg)
🏢 Acsenda
📍 Winnipeg