Enhance customer experiences as the ICCC Manager at DHL Express in Brampton, Ontario, focusing on strategy execution and customer feedback analysis.
This pivotal role involves leading the Insanely Customer Centric Culture (ICCC) program in Canada. You will leverage your 7 years of project management experience to provide strategic insights from Voice of the Customer programs and analytics.
Proficiency in tools like SQL and Python is essential for success.
Key Responsibilities:
Support the alignment of ICCC strategy with overall priorities
Analyze VOC data to drive continuous improvement
Coordinate projects aimed at boosting NPS and customer satisfaction
Create executive-level reports and dashboards
Promote a culture of continuous improvement across teams
Requirements:
Minimum 7 years in project management
Degree in Data Science or similar field preferred
High proficiency in Power BI, SQL, and Python
Solid analytics and leadership skills
English proficiency required; French is a plus
Take a leadership role in transforming customer interactions at DHL Express.