Tool Beast Ltd. | Kingston, OntarioAbout Tool BeastTool Beast is Kingston’s growing destination for skilled power tool repair, warranty service, equipment diagnostics, and tool sales.We help contractors, trades professionals, municipalities, industrial clients, and homeowners keep their equipment operating at its best. As an authorized service centre for many leading brands, our team solves problems, supports customers, and delivers exceptional service every day.Position SummaryAs a Summer Student Service Desk Associate, you will be the first point of contact for many of our customers.You will help customers drop off tools for repair, answer phones, process completed repairs, collect payments, and support our service team with administrative tasks.This role is ideal for students interested in business, customer service, trades, engineering, technology, operations, or entrepreneurship.No prior tool repair experience is required. We will train the right candidate.ResponsibilitiesCustomer ServiceWelcome customers professionallyAnswer incoming phone callsRespond to customer inquiriesDirect inquiries to appropriate team membersDeliver an exceptional customer experienceTool IntakeReceive tools for repairCollect customer informationRecord model and serial numbersCreate repair ticketsExplain the repair process and timelinesVerify warranty information when applicableTool PickupLocate completed repairsReview repair summaries with customersProcess paymentsComplete customer pickupsAnswer basic questions regarding completed repairsAdministrative SupportData entryFiling and document organizationUpdating customer recordsAssisting with service desk administrationMaintaining accurate recordsShop SupportOrganize customer waiting areasAssist with inventory movementRestock suppliesMaintain a clean and professional front counter environmentQualificationsRequiredCurrently enrolled in high school, college, university, or a skilled trades programStrong verbal communication skillsBasic computer skillsAbility to multitaskReliable transportation to Kingston workplaceAbility to lift up to 50 lbs occasionallyPreferredCustomer service experienceRetail experienceCash handling experienceMechanical aptitudeInterest in tools, construction, trades, engineering, or technologyWhat You’ll LearnProfessional customer serviceBusiness operationsService management systemsTechnical product identificationWarranty processesCommunication skillsProblem solvingTime managementWorkplace professionalismCompensationRecommended Pay Range:Entry Level Student: $19.00-$20.00/hourPrevious Customer Service Experience: $20.00-$25.00/hourWhy Join Tool Beast?Real-world business experienceCustomer service trainingHands‑on exposure to tools and equipmentFast‑paced work environmentOpportunity to work alongside experienced technicians and business professionalsValuable resume‑building experience#J-18808-Ljbffr

📌 Summer Student Service Desk Associate - C$19 - C$25 An Hour - No Experience Required (Winnipeg)
🏢 Tool Beast
📍 Winnipeg