Step into the role of NOC Analyst at Paymentus, where you'll leverage technical expertise to monitor systems and ensure exceptional service delivery. This full-time position supports 24/7 operations and requires keen investigative skills.As a NOC Support Analyst, you will work in a fast-paced environment troubleshooting various systems while focusing on core policies. Your role will involve improving processes, responding to alarms, and assisting customer-facing departments in understanding system impacts on customers.Key Responsibilities: - Support incident management through clear communication - Monitor and maintain system availability continuously - Document evolving processes and enhance workflows - Collaborate with internal teams on customer-impacting issues - Analyze network problems and conduct troubleshootingRequirements: - Bachelor’s Degree or equivalent qualified experience - 1-2 years in Operation Center support roles - 2-3 years managing Windows and Linux systems - Experience with ticketing systems and monitoring tools - Familiarity with wired, VPN, and Wi-Fi networkingContribute to operational success and customer satisfaction as a NOC Analyst at Paymentus.#J-18808-Ljbffr

📌 Noc Analyst - Technical Support Specialist (Richmond Hill)
🏢 Paymentus Holdings
📍 Richmond Hill