Salary & BenefitsSalary range:69,200 - 84,600 CAD per year(based on 35‑hour workweek).Annual bonus target:7.5%of base salary, with potential payout up to double the target based on performance.Employee Share Purchase Plan – Intact matches 50% of your net shares.Defined benefit pension plan offering guaranteed income for life.Flexible work arrangements, hybrid mode.Option to purchase up to 5 extra days off per year.Telemedicine, Wellness account and other benefits for physical and mental wellbeing.Share plan: up to 12% of salary or more.About the RoleWe’re looking for a Senior WFM Analyst, Long-Term Forecasting (Claims) to join our team.ResponsibilitiesProduce mid‑term and long‑term workload forecasts and capacity outlooks for your assigned region or department across monthly, quarterly, and annual horizons.Maintain and evolve WFM planner assumptions and inputs, recommending KPI adjustments based on trend shifts, seasonality, and business changes.Identify emerging risks and opportunities early, quantifying impacts on service outcomes and productivity.Build scenario and sensitivity analyses that clarify trade‑offs, including staffing changes, shrinkage movement, workload mix, learning curves, and process impacts.Lead monthly forecast consultations with leaders and partners, delivering updates on drivers, outlook, recommendations, and task ownership.Create structured planning and performance materials tailored to stakeholder needs, from operational teams to senior leadership.Partner with operations and data teams to improve inputs, strengthen data quality, and evolve forecasting methods.Leverage emerging tools, including AI‑enabled analysis, to accelerate insight generation, improve forecasting workflows, and enhance communication of results while maintaining judgment and data integrity.Document forecasting methodology, assumptions,



and learnings to support repeatability and continuous improvement.Maintain forecasting accuracy and log decisions to ensure order and recommend best knowledge to the business.Coach junior team members and contribute to broader WFM projects as assigned.QualificationsBachelor’s degree in a quantitative field (Mathematics, Statistics, Economics, Engineering, Computer Science, Business) or equivalent experience.5‑7+ years of WFM forecasting and workforce planning experience in a contact centre and/or work‑item environment; Claims experienceis anasset.Strong forecasting fundamentals: trend and seasonality analysis, assumption management, scenario planning, translating demand into capacity requirements.Strong consultative communication skills with executive presence, comfortable presenting monthly and influencing through clear assumptions and trade‑offs.Advanced Excel skills; familiarity with WFM platforms such as NICE is considered an asset.Comfort using AI tools responsibly to support analysis, automate routine tasks, and strengthen storytelling and decision support.Assets: SQL, Snowflake, Power Query, and Power BI for working with large datasets and scalable reporting.Strong stakeholder management skills; ability to collaborate across analytics, finance, operations, recruitment, and training partners.Strong organization and prioritization skills, managing competing priorities in a fast‑paced environment.Collaborative mindset committed to a safe and supportive workplace culture.For Quebec candidates, bilingualism (French and English) is required.No Canadian work experience required; must be eligible to work in Canada.Equal Opportunity & AccessibilityWe are an equal opportunity employer committed to diversity and inclusion. We encourage applications from equity‑deserving groups including women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.We provide accommodations for people with disabilities and have policies ensuring equal access. If you require adjustments, let us know.If you are a current Intact or belairdirect employee, please apply through our internal career site.Intact does not provide sponsorship or support for immigration‑related matters. Candidates must be eligible to work in Canada from the start date and thereafter.#J-18808-Ljbffr

📌 Wfm Senior Analyst, Long Term Forecasting - C$69,200 - C$84,600 A Year (Winnipeg)
🏢 Intact
📍 Winnipeg