En tant que représentant principal - Service à la clientèle, vous répondrez aux demandes de renseignements des clients par téléphone, par courriel ou en personne afin de fournir des renseignements ou de résoudre des problèmes. Vous résoudrez les demandes et les problèmes complexes ou inhabituels qui peuvent nécessiter une réponse personnalisée et communiquerez la solution ou les renseignements demandés au client. Vous analyserez les besoins du client en matière de service et vous vous adresserez à d'autres services ou départements techniques pour un suivi ou des informations supplémentaires, si nécessaire.

Vous fournirez des mises à jour aux autres équipes internes sur les besoins des clients et les facteurs qui contribuent à leur satisfaction. Vous pouvez être affecté au soutien de produits plus complexes ou critiques.

Responsabilités

- Établir et entretenir des relations d'affaires avec les clients en leur fournissant un service rapide et précis afin de les fidéliser.

- Soutenir la clientèle en répondant aux questions et aux préoccupations, ainsi qu'en traitant les demandes de renseignements sur les comptes clients et les plaintes transmises par d'autres services.

- Encadrer les membres de l'équipe, leur donner des instructions et les former aux meilleures pratiques.

- Traiter les paiements des clients ayant un compte en espèces.

- Rechercher et résoudre les problèmes des clients, en assurant la liaison entre les autres départements si nécessaire.

- Apporter un soutien au comptoir de vente en répondant aux demandes de renseignements faites au comptoir ou par téléphone.

Qualifications

- Diplôme d'études secondaires ou équivalent requis

- Diplôme d'études supérieures (États-Unis)/Diplôme d'études collégiales (Canada) de préférence.

- Plus de 5 ans d'expérience pertinente

- Solides compétences en gestion du temps requises, y compris la capacité de prioriser les problèmes des clients et de les résoudre avec des résultats positifs.

- Solides compétences interpersonnelles permettant de travailler efficacement dans un environnement de travail diversifié.

- Capacité à communiquer efficacement à l'oral et à l'écrit.

- Capacité à travailler efficacement sous pression
- Un grand souci du détail

- Capacité à traiter les gens avec sensibilité, tact, diplomatie et professionnalisme à tout moment.

- Connaissance de l'informatique, notamment de MS Word, Excel et du courrier électronique.





As a Senior Representative - Customer Service, you will respond to customer inquiries by telephone, e-mail, or walk-ins to provide inquiry and/or problem resolution. You will resolve complex or unusual requests and problems that may require a customized response and communicate solution or requested information to the customer. You will analyze a customer's service needs and refer to other service or technical departments for follow up or additional information as needed.

You will provide updates to other internal teams on customer needs and factors that contribute to customer satisfaction. You may be assigned to support products that are more complex or critical.

Responsibilities

- Build and maintain business relationship with customers by providing prompt and accurate service to promote customer loyalty.

- Support customer base by answering questions and concerns, as well as handling customer account inquiries and complaints which are escalated from other departments.

- Mentor and give direction to team members and provide training on best practices.

- Process payments for cash account customers.

- Research and resolve customer problems, acting as the customer liaison between other departments when necessary.

- Back-up support to sales counter with walk in and telephone inquiries.

Qualifications

- High School Degree or Equivalent required; Associates’ Degree (U.S.)/College Diploma (Canada) preferred

- 5+ years of relevant experience

- Strong time management skills required, including ability to prioritize customer issues and resolve with positive outcomes

- Solid interpersonal skills that allow one to work effectively in a diverse working setting

- Able to effectively communicate both verbally and in writing

- Able to work well under pressure

- Solid attention to detail

- Able to handle customers sensitively, tactfully, diplomatically, and professionally at all times

- Proficient computer skills including familiarity with MS Word, Excel, and e-mail

Compensation Details: $27.26 - $34.08 Per Hour





This amount is what we reasonably believe we will pay for the position; however, offer amounts may vary based on factors such as geographic location, relevant education, experience, qualifications, skills, shift, or any collective bargaining agreements.

For eligible positions, compensation may include participation in a bonus or sales incentive plan, subject to the terms and conditions of the applicable plan documents. For certain sales roles, Wesco also offers a commission structure that provides additional compensation based on sales results, as defined by the applicable commission plan.

In addition, Wesco offers a benefits program for eligible employees, which may include paid time off, medical, dental, and vision coverage, and retirement savings plans. Additional details about benefits are available here .

ABOUT THE TEAM

At Wesco, we build, connect, power and protect the world. As a leading provider of business-to-business distribution, logistics services and supply chain solutions, we create a world that you can depend on.

Our Company’s greatest asset is our people. Wesco is committed to fostering a workplace where every individual is respected, valued, and empowered to succeed. We promote a culture that is grounded in teamwork and respect. With a workforce of over 20,000 people worldwide, we embrace the unique perspectives each person brings. Through comprehensive benefits and active community engagement, we create an workplace where every team member has the opportunity to thrive.

Learn more about Working at Wesco here and apply online today!

Founded in 1922 and headquartered in Pittsburgh, Wesco is a publicly traded (NYSE: WCC) FORTUNE 500® company.

Wesco International, Inc., including its subsidiaries and affiliates (“Wesco”) provides equal employment opportunities to all employees and applicants for employment. Employment decisions are made without regard to race, religion, color, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law. US applicants only, we are an Equal Opportunity Employer.

Los Angeles Unincorporated County Candidates Only: Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.

This posting is for a current, active vacancy intended for immediate hire.

📌 Représentant ventes interne et service à la clientèle/Senior Representative - Customer Service (Sept-Iles)
🏢 WESCO
📍 Sept-Iles