ES - Liberty, 149 Liberty Street East, Toronto, Ontario, CanadaJob DescriptionPosted Wednesday, June 3, 2026 at 4:00 a.M. | Expires Wednesday, July 1, 2026 at 3:59 a.M.Service Quality Specialist - Employment ServicesJoin a team that improves lives through better service deliveryWe’re looking for aService Quality Specialistwho thrives on improving systems, supporting teams, and ensuring services meet the highest standards. If you enjoy working on-site, collaborating with frontline staff, and turning data into action, this role offers variety, impact, and visibility across our Employment Ontario network.What you’ll doAs a Service Quality Specialist (SQS), you’ll play a key role in strengthening service quality, compliance, and performance across our sites.You will:Review client files, case notes, and documentation to ensure accuracy and complianceMonitor service delivery against Employment Ontario and IES standardsAnalyze program data to identify risks, trends, and improvement opportunitiesSupport teams in preparing for funder audits and site reviewsPartner with managers and frontline staff to strengthen documentation, processes, and outcomesDevelop practical tools (checklists, templates, SOPs) to improve consistency across sitesDeliver coaching and training on compliance, documentation, and best practicesProvide clear, concise reports and recommendations to leadershipWhat success looks like in this roleYou’ll succeed if you:Build trust quickly with frontline staff and leadersTranslate complex requirements into practical guidanceProactively identify issues before they become risksBring a solutions-focused mindset to continuous improvementBalance attention to detail with speed and responsivenessWhat you bringYou’re someone who combinesanalytical thinking with strong relationship skills. You’re comfortable working independently, but equally confident coaching others and influencing change.You likely have3–5 years’ experience in Employment Ontario, workforce development,



or program complianceStrong understanding of the IES model, service delivery standards, and funder expectationsExperience with audits, file reviews, or quality assurance processesConfidence working with data, performance metrics, and reporting toolsAnd you're known forClear, professional communication (written and verbal)Solid attention to detail and organizationDiplomacy when providing feedback and coaching staffAbility to manage multiple priorities across different sitesTechnical skillsExperience with funder CRMs CaseFlo or FFAI, EOIS-CaMS, Salesforce, Odoo, or similar CRM/case management systemsStrong proficiency in Excel and Microsoft 365 toolsComfort working with multiple platforms and data systemsEducationDegree or diploma in social services, business/public administration, HR, adult education, or a related field.Why this role stands out for youHigh-impact role : Directly influences service quality and client outcomes across multiple sitesVariety : Work across teams, programs, and locations—no two days are the sameVisibility : Partner closely with leadership and contribute to operational decisionsGrowth-focused : Opportunity to shape processes and contribute to continuous improvement initiativesThis role is ideal for someone looking to grow into leadership in quality, compliance, or program management within Employment Ontario teams at Achev.Salary rate: $58,628.63We’re looking to welcome people to our diverse, inclusive, and authentic workplace. We especially welcome applications from members of racialized groups, Indigenous peoples, persons with disabilities, persons of diverse sexual orientations and gender identities and others with the skills and knowledge to productively engage with diverse communities. We are committed to a selection process and work environment that is inclusive and barrier-free. So, if you’re excited about this role or another one, please apply on our website www.Achev.CaES - Liberty, 149 Liberty Street East, Toronto, Ontario, Canada#J-18808-Ljbffr

📌 Service Quality Specialist - Es Liberty - C$58,628.6 A Year (Winnipeg)
🏢 Achev
📍 Winnipeg